15 Sep 2023

Easy, efficient and secure backup for any workload

Overcoming the growing complexity of IT infrastructures and sophisticated cyberattacks requires a comprehensive backup solution to keep every bit of data safe.

Acronis Cyber Protect integrates backup with advanced anti-ransomware technologies to keep your data safe from any threat.

  • 20+ platforms protectedSafeguard data across physical, virtual, cloud and mobile environments.
  • Quick, reliable recoveryGet fast and reliable recovery of your apps, systems and data on any device, from any incident.
  • Secure ransomware protectionDefend your data with built-in MI-based ransomware protection and blockchain notarization.

File and disk-image backup

Backup individual files or safeguard your entire business by backing up the entire system as a single file, ensuring a bare metal restore capability. In the event of data disaster, you can easily restore all information to new hardware.

File and disk-image backup

Continuous data protection

Ensure users don’t lose their in-progress work by defining a list of critical apps that are frequently used. Acronis’ agent monitors every change made in the listed applications—no matter where the user saves the file – and continuously backs it up. If the system needs to be reimaged, you can restore the data from a backup and apply the latest changes, so no data is lost.

Continuous data protection
  • Flexible storageBalance the value of data, infrastructure and any regulatory requirements with flexible storage options. Grow with ease using the storage that fits your needs: NAS, SAN, tapes, disks, Acronis Cloud or any private or public cloud, such as Azure, AWS or Google.
  • Any-to-any migrationAcronis stores data in a unified backup format so that you can easily recover to any platform, regardless of the source system. Reduce risk and IT overload by migrating between different hypervisors and to/from physical machines (P2V, V2V, V2P and P2P) or the cloud (P2C, V2C, C2C, C2V and C2P).
  • Acronis Universal RestoreMinimize expensive downtime by restoring Windows and Linux systems to dissimilar hardware, including bare-metal physical, virtual or cloud environments. By overcoming compatibility issues, Acronis Universal Restore technology ensures quick and easy system migration with a few clicks.
  • Acronis Instant RestoreReduce recovery times with best-in-industry RTOs by immediately starting your backup as a Windows or Linux virtual machine directly from storage. Have your VM up and running in mere seconds, while Acronis Instant Restore technology invisibly moves your data to the host in the background.
  • Variable block-size deduplicationProtect more systems while reducing the impact on disk-storage and network capacity by capturing only the blocks with data that has changed since the previous backup. Acronis Cyber Backup deduplication minimizes storage space by detecting data repetition and storing the identical data only once.
  • Data protection across 20+ platformsEvery system—physical, virtual or cloud—and all workloads are consolidated to safeguard data across all platforms. Any new application is integrated seamlessly into your existing environment, delivering continuous and comprehensive data protection.
  • Drive health monitoringAvoid unpredictable data loss and proactively improve uptime by monitoring drive health. By using machine learning on S.M.A.R.T. reports, and various operating system parameters, Acronis Cyber Protect can alert you about a disk issue before it happens. This enables you to take the precautionary measures needed to protect your data.
  • UNIQUEAnti-malware scanning of backupsPrevent restoring infected files from backups with built-in malware scanning. By scanning full disk backups at a centralized location, Acronis Cyber Protect can help find malware – ensuring users restore a clean, malware-free backup.
  • UNIQUESafe RecoveryAn OS image or application in a backup that is infected with malware can cause continuous reinfection if it is used for recovery without removing the malware. Removing the detected malware and applying the latest anti-malware definitions during the recovery allows users to restore the OS image safely, reducing the chance of reinfection.
  • UNIQUEData Protection MapEnsure that critical data is protected for compliance reporting with a data protection map. Get detailed information about stored data and use the automatic data classification to track the protection status of important files. You will be alerted if files are backed up or not, helping you to further protect your data.
  • UNIQUEApp allowlisting based on backups contentsTraditional, global allowlisting does not handle custom applications well. Acronis Cyber Protect scans backups with anti-malware technologies (MI, behavioral heuristics, etc.) to allowlist organizationally unique apps and avoid future false positives.
  • UNIQUEForensic data collectionMaintaining compliance and running internal investigations can be an expensive process. With the Forensic Mode built into Acronis Cyber Protect, you can simplify future analysis by collecting digital evidence – like memory dumps and process information – from disk-level backups.
  • Tape MultiplexingMaximize the effective use of tape drives during backup and recovery by allowing multiple clients to back up to a single tape drive simultaneously. Use this method when a tape drive is faster than the backup source, as it allows the tape drive to keep spinning, avoiding writing interruptions.
  • Tape MultistreamingUtilize all available tape devices on your system by allowing the backup of a single client to run simultaneously to multiple tape drives. Use this method when you have multiple destination devices and would like a single backup job to utilize them all simultaneously at the time of backup.
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12 Sep 2023

Choosing CSL Data Services for Your Business’ IT Support Services: Everything You Need to Know

When running your own business, IT services may be something you’ve never had to consider. However, if you don’t have an in-house IT team, your businesses data and online systems could be at risk.

It is very easy to accidentally store your files in a vulnerable location, or for someone to access your files and information without permission. With an experienced IT support service, you don’t have to worry about issues like these.

IT support services tailored to your business can provide either additional support or take care of your entire infrastructure for you.

You won’t always have the time or know-how to monitor server updates and develop your IT systems. This is where an IT support service can really help.

Our IT Support Services

Service Desk & Service Management

Service desk and service management provide you with complete peace of mind when it comes to your IT solutions.

Offering an all-in-one package, service management would mean you have one point of contact for all of your IT queries and needs. Opting for this service means if you were to ever face disruption or error, it would be resolved as efficiently as possible. There are huge benefits to already having an experienced team on hand, who know your systems well.

Our knowledgeable and helpful Service Desk team is available 24 hours a day, 7 days a week, 365 days a year.

Desktop & Infrastructure Updates

With technology constantly developing and updating, it’s important to ensure your business is keeping up-to-date.

It’s vital that your businesses information stays secure and that the systems you run are the best fit for your work. We offer a Managed Desktop Service which ensures your desktop and infrastructure is consistently being monitored and updated.

Our end-to-end IT infrastructure means the core of your IT system is reliable and maintains a high level of productivity within your workplace.

Servers, storage and networks are essential to the running of your IT systems, with our IT support service, all of this is monitored for you.

Application Management

Many businesses run, and are highly dependent, on applications designed specifically for them. These applications can be quite advanced and require expert knowledge to provide support or adaptations.

Here at CSL Data Services, we can provide on-site support for any applications. We even offer telephone or remote options for businesses up and down the UK.

With our help, you can feel confident in your own ability to not only use the applications but to use them to their maximum potential.

From supporting infrastructure to best practice and management of vendor relationships, our IT support service provides any support and knowledge you require.

Why Choose Our IT Support Services

We’re Experienced

With over 16 years of industry experience, CSL Data Services provide the very best in expert IT support services.  No matter what industry your business is in or what IT support you may require, we can help.

Our expertise spans service management, infrastructure updates, application management and much more.

We Provide a Dedicated Account Manager

This means you will have one contact point for all of your IT support service queries.

Our dedicated account managers work hard to ensure all of your IT support requirements are being met and your IT systems are protected.

With a single point of contact for all of your IT support service needs, you can feel safe in the knowledge that your systems are being protected 24/7.

We Can Offer Remote Monitoring

Based in Rotherham, CSL Data Services offer IT support services in Rotherham, Sheffield, Barnsley, Doncaster and Outside of Yorkshire.

However, due to our ability to remotely monitor and develop your IT systems, we can now offer our experienced IT support services nationwide.

No matter where in the UK you or your business is based, CSL can provide an expert and reliable service. Contact us for more information.

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03 Jan 2023

3CX Partner

As a 3CX partner we can build, provide and support your phone system from start to finish.

3CX Phone solutions offer a wealth of features with integration into Microsoft Teams, its own built in video calling features and more.

What is a Virtual PBX?

virtual PBX is a business phone system that uses IP (Internet Protocol) communications. Unlike a traditional phone service, no on-premise phone lines or hardware is required. Virtual PBX solutions can be hosted by the service provider, or deployed in a cloud service.

A PBX (Private Branch Exchange) is a phone system that allows a business to make internal calls. An IP PBX is a server-based PBX that connects various VOIP / SIP phones. Rather than using the hardware and phone wiring of a traditional PBX system, it connects the phone system over a LAN (Local Area Network) or an Internet connection.

In simple terms, a virtual PBX system is an IP PBX hosted in the cloud (i.e. a server accessed via the internet) rather than an on-premise server.

What are the benefits of virtual PBXs?

benefits of virtual pbx

A virtual phone system offers many of the same benefits and advanced features as an IP PBX:

  • Software-based – A virtual PBX system uses existing LANs or the Internet. This means business owners do not need to maintain separate phone system infrastructure.
  • Connect over the internet – Since phones connect to the PBX phone system over the internet, it’s easier to bridge multiple or remote offices.
  • Greater variety of phones – In addition to desktop SIP / VoIP phones, businesses can make phone calls on softphones or web phones. Full mobile apps allow users to transform a mobile phone into a full-featured business communications tool.
  • No server maintenance – Using a hosted PBX removes the need for maintaining on-premise servers. This is often an attractive choice for small businesses and hotel phone systems that do not have existing servers and wish to avoid maintenance fees.
  • Choice of cloud services – Users can choose a cloud service offering the most competitive pricing.
  • Scalability – It is easy to increase and decrease cloud services as needs change.

How has virtual PBX software evolved?

Today virtual phone systems have advanced even further, and instead of merely offering a solution to make and receive calls, you’re now likely to hear about “unified communications” or “UCaaS platforms”. The distinction is that, unlike PBX phone systems, unified communications platforms enable you to interact across more channels, such as SMS/MMS messaging, video conference calls, WhatsApp and social media messaging.

A hosted PBX solution also facilitates features such as:

  • Auto attendant – An auto-attendant or interactive voice response (IVR) is a customer-friendly and cost-effective addition to your phone system. By automating and streamlining the incoming call process and routing incoming callers to the appropriate staff or department, it takes the position of a human operator. When a live operator is not available during regular business hours, it can also help with incoming calls.
  • Call queues – Call queuing enables call center staff to efficiently handle high call volumes. Queuing puts your callers into a queue to be connected to an agent when one becomes available if you receive more inbound calls than you have available agents.
  • Call forwarding – Busy and can’t take a call? With call forwarding you can route your calls to go to your mobile or to another colleague. The ‘Call Forwarding’ feature in 3CX, allows you to specify where incoming calls should be forwarded based on your present status. For example if you are in a meeting and your status is set to ‘Do Not Disturb (DND)’, you can set up a forwarding rule to automatically direct all incoming calls to your voicemail.
  • Call recording – Even with a robust set of unified communications features, it’s important to also integrate customer service features such as call recording. By recording calls a supervisor can efficiently audit and manage the quality of customer service. This is essential during agent training to assess the call quality as well as to save pertinent information such as verbal agreements relayed over a call.

Why choose 3CX for your virtual PBX?

3CX provides the benefits of a virtual PBX service at their best:

  • Pricing – Businesses switching to 3CX have saved up to 80% through flat-fee annual pricing based on simultaneous calls.
  • Flexibility – 3CX works with most common VoIP / SIP phones and most SIP trunks, without locking business into specific service providers.
  • Integration – 3CX integrates seamlessly with common CRMs, as well as business text, Facebook messaging and WhatsApp. With a built-in video conferencing and website live chat, 3CX unifies all business communications in a single platform.
  • Hosting – In addition to hosting with a cloud provider, businesses can choose 3CX’s hosting option. This provides a highly cost-effective and low-maintenance option.

Contact us today for more information on these solutions.

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