Service Desk & Service Management
The core of a managed service is delivering a seamless and consistent service, giving our clients peace of mind that their IT environment is in safe hands. A vital element of our Managed Service offering is our highly skilled Service Desk team, available 24x7x365.
The team extend your access to IT knowledge and act as a single point of contact for any IT related issues or enquiries, minimising any disruption to your business operation. In addition we deliver dedicated, professional and high quality Service Management, ensuring our service remains in line with your business needs. Regular service reports and reviews, documented procedures on escalation paths and changes based on an ITIL framework all ensure we maintain SLA’s and monitor and measure service success.